FAQ's

The Rig

Why The Rig? 

The Rig is fast becoming an industry staple, allowing barbers to cut in the shop or on the go, all while staying organized and cutting faster. Incorporating both fashion and functionality for the modern barber, The Rig is a tailored solution to empower you in your daily work.

Where is The Rig made?

Each Rig is handstitched by leather artisans inside a family owned factory in Ubrique, Spain alongside top designer brands. Premium materials sourced in Spain are used for construction of The Rig. The factory operates under great working conditions and workers are paid with fair wages.

Do you offer alternative payment methods?

We do! The checkout process can be completed with flexible payment through one of our payment providers. You have the ability to use Shop Pay, PayPal, and Afterpay to split your order up into 4 biweekly payments. This allows you to get your order immediately while stretching payments over a two month period.

  

Shipment

How often are orders processed?

Orders are processed 1-2 days after the order is placed. In most cases, if an order is placed in the middle of the day we will process it the next morning and drop it off to the local carrier for delivery (excluding weekends).

 

When will I receive my order?

For domestic, expect 5-7 business days from the day you make your order. This gives us 1-2 days to process the order and drop it off to our local carrier. International orders are subject to separate to extended times based on shippers and location.

 

Do you ship internationally?

We ship globally. Contact us directly to inquire about customs and import fees specific to your country.

 

 Additional Questions?

Our full shipment policy can be found here!

 

Returns

What is your return policy?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Our full refund policy can be found here.

 

How do I start a return?

To start a return, you can contact us at team@slckr.us. We’ll send you a return shipping label, as well as instructions on how and where to send your package. Be sure to contact us before returning your Rig!

 

When will I get my refund?

We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 3-5 business days. Additional time must be allotted for your bank or credit card company to process the refund.

 

Brand

What’s the best way to stay up to date with SLCKR?

Subscribe to our mailing list and follow us on social media platforms, such as Instagram & Facebook (@slckrusa)! We won't spam or sell your emails.

 

Where are you located?

We are located in Philadelphia, Pennsylvania.

 

Do you do any brand ambassador/partner programs right now?

We are currently rolling out a new program called the SLCKR Collective that will serve as our ambassador program. Access to the application for the Collective can be found here.

 

What should I do if my question isn’t answered here?

Feel free to shoot us an email over to us at team@slckr.us! Kindly give us up to 24 hours to reply.

 

Policies

What is your privacy policy?

We won't spam or sell your emails! The link to our privacy policy can be found here here!


What is your terms of service?

The Link to our privacy policy can be here here

 

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